9780132968362_TestBank_hr_om11_tif_ch01.doc 9780132968362_TestBank_hr_om11_tif_ch01.doc administrator Test Bank: Principles of Operations Management, 9/E, Jay Heizer, Barry Render, ISBN-10: 0133130754, ISBN-13: 9780133130751, ISBN-10: 0132972549, ISBN-13: 9780132972543, ISBN-10: 0132968363, ISBN-13: 9780132968362