9781285057132_SolutionManual_fisk_irm_ch01-4E-copy.doc 9781285057132_SolutionManual_fisk_irm_ch01-4E-copy.doc administrator Solution Manual: Services Marketing Interactive Approach, 4th Edition, Raymond P. Fisk, Stephen J. Grove, Joby John, ISBN-10: 1285057139, ISBN-13: 9781285057132