Test Bank: A Guide to Customer Service Skills for the Service Desk Professional 8th Edition Knapp Published March 14, 2019 at 259 × 320 in Test Bank: A Guide to Customer Service Skills for the Service Desk Professional 8th Edition Knapp Test Bank: A Guide to Customer Service Skills for the Service Desk Professional 8th Edition Knapp Test Bank for A Guide to Customer Service Skills for the Service Desk Professional