9781111828011_TestBank_ED_Milakovich_11e_IMTB_ch01.doc 9781111828011_TestBank_ED_Milakovich_11e_IMTB_ch01.doc administrator Test Bank: Public Administration in America, 11th Edition, Michael E. Milakovich University of Miami, Coral Gables, Florida, George J. Gordon, ISBN-10: 1111828016, ISBN-13: 9781111828011