9780132145664_Delivering-Business-Value-with-IT-at-Hefty-Hardware-Teaching-Note.doc 9780132145664_Delivering-Business-Value-with-IT-at-Hefty-Hardware-Teaching-Note.doc administrator Solution Manual: IT Strategy, 2/E, James D. McKeen, Heather Smith, ISBN-10: 0132145669, ISBN-13: 9780132145664