Test Bank for Generalist Case Management, 4th Edition, Marianne R. Woodside, Tricia McClam, ISBN-10: 1285173228, ISBN-13: 9781285173221
1. Introduction to Case Management.
2. Historical Perspectives on Case management.
3. Models of Case Management.
4. Ethical and Legal Perspectives.
5. The Assessment Phase of Case Management.
6. Effective Intake Interviewing Skills.
7. Service Delivery Planning.
8. Building a Case File.
9. Service Coordination.
10. Working within the Organizational Context.
11. Thriving and Surviving as a Case Manager.
Glossary.
Index.



